Terms of Service

1. Service Description

Mountain Express of Colorado provides non-emergency transportation services throughout Colorado, including but not limited to:

• Local and long-distance passenger transportation
• Medical and healthcare appointment transportation (NEMT)
• Wheelchair-accessible transportation
• Airport shuttle services
• Medicaid-covered transportation for eligible recipients

Our services are available 24 hours a day, 7 days a week, subject to vehicle and driver availability.

2. Booking and Reservations

Reservations can be made by calling 970-555-0199 or through our online booking system. When booking a ride, you agree to:

• Provide accurate pickup and drop-off locations
• Specify any special requirements (wheelchair, medical equipment, etc.)
• Provide accurate contact information
• Be ready at the designated pickup time
• Inform us of any changes to your booking as soon as possible

We recommend booking at least 24 hours in advance for standard rides and 48 hours for medical appointments or special accommodation needs.

3. Cancellation Policy

We understand that plans change. Our cancellation policy is as follows:

• 24+ hours notice: No cancellation fee
• 2-24 hours notice: 25% of the estimated fare may apply
• Less than 2 hours notice: 50% of the estimated fare may apply
• No-show: Full fare may be charged

Cancellation fees may be waived for documented emergencies or medical situations at our discretion.

4. Payment Terms

Payment is due at the time of service unless prior arrangements have been made. We accept:

• Cash
• Major credit and debit cards
• Approved Medicaid billing (for eligible services)
• Pre-approved corporate accounts

Fares are calculated based on distance, time, and service type. Wait times exceeding 15 minutes may incur additional charges. Toll fees and parking charges, when applicable, will be added to your fare.

For Medicaid-covered transportation, coverage is subject to your plan's terms and prior authorization requirements.

5. Liability Limitations

Mountain Express of Colorado maintains comprehensive insurance coverage for all vehicles and passengers. However:

• We are not liable for delays caused by traffic, weather, road conditions, or other circumstances beyond our control
• We are not responsible for missed appointments, flights, or other time-sensitive obligations due to unforeseen delays
• Liability for lost or damaged personal property left in our vehicles is limited to $500 per incident
• We are not liable for any consequential, incidental, or indirect damages arising from our services

Passengers must wear seatbelts at all times. Wheelchair passengers must use provided securement systems.

6. User Responsibilities

As a passenger, you agree to:

• Treat drivers and other passengers with respect and courtesy
• Wear seatbelts and follow all safety instructions
• Keep the vehicle clean and report any damage or cleanliness issues
• Not smoke, vape, or consume alcohol in our vehicles
• Supervise any minors or dependents traveling with you
• Disclose any medical conditions that may affect your transport
• Ensure mobility equipment is in safe working condition
• Provide accurate information for billing and contact purposes

7. Prohibited Uses

The following are strictly prohibited:

• Transporting illegal substances, weapons, or hazardous materials
• Engaging in illegal activity during transport
• Verbal or physical harassment of drivers or other passengers
• Damaging or defacing our vehicles
• Refusing to pay for services rendered
• Providing false information for booking or billing
• Traveling with contagious illnesses without prior disclosure

Violation of these prohibitions may result in immediate termination of service, denial of future bookings, and potential legal action.

8. Service Modifications

Mountain Express reserves the right to:

• Modify, suspend, or discontinue any service at any time
• Adjust pricing with reasonable notice to customers
• Refuse service to any individual who violates these terms
• Update these Terms of Service as necessary

We will make reasonable efforts to notify regular customers of significant changes to our services or terms.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

Any disputes arising from these terms or our services shall be resolved in the state or federal courts located in Mesa County, Colorado. You agree to submit to the personal jurisdiction of these courts.

11. Contact Information

If you have questions about these Terms of Service or our transportation services, please contact us: