Privacy Policy

Information We Collect

We collect information that you provide directly to us when booking rides or using our services:

• Contact Information: Name, phone number, and email address
• Location Data: Pickup and drop-off addresses for your rides
• Scheduling Information: Appointment times, recurring ride preferences, and special instructions
• Medical Information: When applicable for medical transport services, including mobility requirements and Medicaid information
• Payment Information: Billing details when applicable (processed securely through our payment providers)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our transportation services
• Schedule and coordinate your rides, including dispatching drivers to your location
• Communicate with you about your bookings, including confirmations, reminders, and updates
• Process payments and manage billing for non-Medicaid covered services
• Coordinate with healthcare providers and Medicaid for covered medical transportation
• Respond to your questions, comments, and customer service requests
• Improve our services and develop new features based on customer needs
• Ensure safety and security for our passengers and drivers

Data Protection Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure data storage with encryption for sensitive information
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates to our systems
• Staff training on privacy and data protection best practices
• Secure communication channels for transmitting personal data

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With Our Drivers: To provide your requested transportation services
• Healthcare Providers: When coordinating medical transportation services with your consent
• Medicaid and Insurance: For billing and verification of covered services
• Service Providers: With trusted third parties who assist in operating our business (payment processors, scheduling software)
• Legal Requirements: When required by law, subpoena, or other legal process
• Safety: To protect the safety of our passengers, drivers, or the public

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Opt out of marketing communications at any time
• Request a copy of your data in a commonly used electronic format

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. We may retain certain information for longer periods as required by law, including Medicaid record-keeping requirements and tax regulations.

Children's Privacy

Our services may be used to transport minors when accompanied by a parent or guardian, or with explicit parental consent for unaccompanied minor transportation. We do not knowingly collect personal information directly from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: